TERMS OF SERVICE

1. Overview

Welcome to NEENS. Our brand is built on values of modesty, respect, honesty, and ethical conduct. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to these terms, please do not use our website or services.

2. Our Values

NEENS is a modest fashion brand inspired by principles of dignity, modesty, and fairness. We aim to conduct our business with integrity and mutual respect. We welcome customers from all backgrounds and ask that our platform be used in a manner that reflects respectful and lawful behaviour.

3. Online Store Terms

By placing an order, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian. You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse service to anyone if orders or conduct violate these Terms or applicable laws.

4. Products & Descriptions

We strive to ensure that all product descriptions, sizing information, and images are accurate and reflective of our modest-wear standards. However, colours and details may appear differently depending on your device screen.

We reserve the right to modify or discontinue any product at any time without notice.

5. Pricing & Payment

All prices are listed in GBP and may change without notice. Payments must be made in full at the time of purchase through our approved payment providers. By completing a transaction, you confirm you are authorised to use the selected payment method.

6. Orders

We reserve the right to refuse or cancel any order due to product availability, pricing errors, or suspected fraudulent activity. If we cancel your order after payment has been processed, you will receive a full refund.

7. Shipping & Delivery

Shipping times are estimates and may be affected by circumstances beyond our control, including carrier delays or customs processing. Customers are responsible for providing accurate shipping information. We are not responsible for lost or delayed shipments due to incorrect addresses.

8. Returns & Refunds

All returns, exchanges, and refunds are handled according to our Return Policy available on our website. Items must meet our policy conditions to be eligible.

9. Respectful Use of Our Platform

You agree not to use our website:

• For any unlawful purpose

• To transmit harmful or offensive content

• To infringe upon our intellectual property

• To misuse our content, images, or branding

We reserve the right to restrict access if these standards are violated.

10. Intellectual Property

All website content, including designs, product images, logos, text, and branding, belongs to NEENS and may not be copied, reproduced, or used without written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to safeguarding your data and handling it responsibly.

12. Limitation of Liability

To the fullest extent permitted by law, NEENS shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

13. Changes to Terms

We may update these Terms of Service from time to time. Updates take effect once posted on this page. Continued use of the website means you accept those changes.